Companies are increasingly outsourcing customer services functions to better focus on their core business. Towards this purpose, firms based in the UAE are regarded as ideal partners of choice by virtue of their convenient geographical location and easy access to multiple skillsets, according to Malek Al Malek, Managing Director at Dubai Internet City and Dubai Outsource Zone (DOZ).

Genpact Global Services Footprint Now in 17 Countries

Genpact Limited (NYSE: G), a global leader in business process and technology management, today announced the opening of its Dubai global delivery center. The 80-seat modern center is set up in Dubai as a licensed partner of Dubai Outsource Zone (DOZ), will provide business process services such as claims processing, customer service, collections, treasury operations, finance and accounting, analytics and risk-related services for clients in the Middle East and North Africa.

Launches facility in Dubai Outsource Zone to enhance global footprint

Close on the heels of its merger with Serco, a leading FTSE 100 international service company, Intelenet today announced its foray in the Middle East market by setting up an outsourcing facility in the United Arab Emirates. The 200-seater facility is located in the Dubai Outsource Zone (DOZ), an apt base for businesses that engage in mid to high-end IT and BPO locations providing a highly facilitated infrastructure and environment conducive for outsourcing.

The outsourcing industry is embarking on a growth path with global revenues projected to touch US$479.3 billion by 2016 from US$370 billion at present, according to a report issued by Dubai Outsource Zone (DOZ) in collaboration with global business research and consulting firm Frost & Sullivan.

The Annual Arab Outsourcing Conference examined topics such as outsourcing successes and challenges, vested outsourcing, opportunities in outsourcing, leveraging talent, driving innovation, outsourcing strategically for sustainable competitive advantage, as well as outsourcing risk and governance, running shared services organisations in MEA and creating effective SLAs.