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Genpact Global Services Footprint Now in 17 Countries
Genpact Limited (NYSE: G), a global leader in business process and technology management, today announced the opening of its Dubai global delivery center. The 80-seat modern center is set up in Dubai as a licensed partner of Dubai Outsource Zone (DOZ), will provide business process services such as claims processing, customer service, collections, treasury operations, finance and accounting, analytics and risk-related services for clients in the Middle East and North Africa.
“We are delighted to begin operations in Dubai and hope to grow this center into a 500-person center in the next three years” said Tiger Tyagarajan, President and CEO, Genpact speaking at opening. “Not only will the center deliver business impact through our uniquely scientific Smart Enterprise Processes (SEPSM) framework, it will also help our clients make smarter business decisions through our Smart Decision Services comprising analytics and research, re-engineering and risk management.”
Setting up operations closer to clients is part of Genpact’s growth strategy. The company’s decision to set up operations in the UAE is based on the excellent infrastructure, supportive government policies, connectivity with the rest of the world, and the ease of doing business that Dubai offers. Genpact now has delivery centers in 17 countries around the globe.
Speaking at the inauguration, Malek Al Malek, Managing Director, Dubai Internet City and Dubai Outsource Zone, said: “Dubai has historically been a gateway to the markets of the region and continually welcomes innovative organizations such as Genpact. The company’s decision to set up base as a DOZ licensed partner adds significant value to the UAE’s business and professional landscape and gives corporations access to internationally benchmarked business processes. Genpact’s regional operations at the free zone will allow them to service the wider markets more efficiently and gain easy access to a vast talent pool.”
“The Dubai center will increase our capabilities to deliver services in Arabic. We will initially focus on clients in the UAE, Kuwait, Qatar, Oman and the Saudi Arabia markets,” said Vishal Pandit, SVP and Business Leader, Middle East of Genpact. “We will provide project based analytics and re-engineering services as well as transaction processing and customer care services.”
In addition to providing business process management services out of Dubai, Genpact will also work with clients to improve the effectiveness of their IT infrastructure.
Dubai Outsource Zone caters to organisations specialising in services such as business process outsourcing, knowledge process outsourcing and legal process outsourcing. Additionally, it offers an environment that attracts different elements of the value chain, including banking and finance, insurance, IT, legal and airlines. |
