Incorporation and Licensing

Dubai Outsource Zone offer its business partners quick and easy licensing and incorporation services. Whether the venture is new or existing, small or large, we help you ensure legal structure for your DOZ-based venture through simple processes...

Companies can incorporate in two ways:

• Free Zone Limited Liability Company
• Branch of a local or foreign Company

The incorporation policies, procedures and requirements can be downloaded from the Download Section website:

Dubai Outsource Zone works closely with government departments to help companies ease the process of obtaining residence and visit visas.

We help companies obtain different types of residence and entry permits for your employees without restrictions on nationality.

These include:

• Employment Residence Entry Permits
• Transit Visas (only for business purposes)
• Visit Visas (for business and personal purposes)
• Family Residence visas

Office Space

Companies can rent flexible office space upwards of 1500 square feet. The rent covers the basic shell of the office which companies can add to and modify based upon their requirements. Lease of land for office facility is also available based on certain specific criteria.

We provide professional and timely maintenance of the office facility. Infrastructure services are also provided in coordination with other departments.

Periodic surveys are conducted to understand company's tastes and requirements. These surveys provide valuable inputs for enhancing existing offerings and designing new facilities.

Events and Hospitality

Our Events and Hospitality teams offer professional services that will provide you with a hassle free and comfortable experience in the Zone.

The Event management teams can help you conduct both small and big events like press conferences, exhibitions, product launches conferences and seminars.
Dubai Outsource Zone will have conference room facilities equipped with state-of-the-art audio-video presentation equipment.

Our Hospitality team can help your employees during the process of moving to Dubai. Assistance is provided to newly arrived employees in finding accommodation, setting up homes and transporting household equipment. We also provide assistance to prospective customers in making travel arrangements to visit Dubai.

Telecommunications

IP TELEPHONY
Dubai Outsource Zone's voice infrastructure will be built on IP Telephony. This technology allows for data, voice, and video to be transmitted over a single, IP-based network infrastructure. Combining multiple types of traffic on a single network connection reduces cost of investment in separate networks and the complexity in managing and maintaining both networks.

Our telephony solution provides clients with the option of using its Virtual PABX eliminating the need to invest in their own PABX platform.

Benefits of using Dubai Outsource Zone’s Telephony solutions include:

• Feature rich user phones with continuous upgrades
• Flexibility in reconfigurations (adding lines, moving extensions)
• Reduced costs for investment and maintenance
• Scalable solutions

We can also cater to other telephony needs including:

• Analog lines
• ISDN PRI
• ISDN BRI
• Trunks

Bandwidth

Bandwidth offered by DOZ ranges from 56 Kbps to Gigabit speeds depending on the access technology.

Analogue interfaces : Speeds up to 56 Kbps
ISDN interfaces : Speeds up to 128 Kbps
ADSL interfaces : Speeds ranging from 384 Kbps – 2Mbps
Leased Circuits : As required by customer
Ethernet interfaces : Up to Gigabit speeds

Other value added features available with bandwidth include: Email accounts, IP addresses, Domain Names and virtual web spaces.

Call Centre Technology
IP Contact Centre Solution
Dubai Outsource Zone’s IP Contact Center (IPCC) Solution based on Cisco technologies delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi-channel contact management over an IP infrastructure. By combining multi-channel automatic call distributor (ACD) functionality with IP telephony in a unified solution, The IPCC solution enables companies to rapidly deploy a distributed contact center infrastructure.
The solution enables you to seamlessly integrate inbound and outbound voice applications with Internet applications including real-time chat, Web collaboration and e-mail. This integration allows for unified capabilities, enabling a single agent to support multiple interactions simultaneously regardless of the communications channel the customer has chosen. Since each interaction is unique and may require individualized service, the solution enables you to manage each interaction based on virtually any contact attribute.

Satellite Communication Services

Through its sister company SamaCom, DOZ provides world-class professional broadcasting and Internet/data services via satellites. SamaCom currently broadcasts most of the television channels in the region from its own teleport. SamaCom owns and operates its own communication infrastructure, including its own Teleport, enabling it to act as a strategic partner to its customers. SamaCom also shares infrastructure with other service providers and distributes the services of other network.

Hosting and Security Services
DOZ provides security and hosting services through its sister company e-Hosting DataFort (EHDF). EHDF’s services encompass an entire range of managed hosting and security services coupled with cutting edge consultancy, strategic outsourcing and data management.

The portfolio of EHDF’s services include:

• Co-location
• Dedicated Server
• Dedicated Managed Hosting
• Multimedia Web Casting Services
• Disaster Recovery Services
• Strategic Outsourcing
• Professional IT Services
• Professional Security Services
• Training

Land Lease

Dubai Outsource Zone provides land for lease to build office facilities. Leases are given based on certain specific criteria.

First Steps

For outsourcing companies that wish to scope the market before setting up a full-fledged facility, Dubai Outsource Zone offers a temporary, cost-effective base.

At firststeps@DOZ, companies can lease short-term office space while exploring business opportunities. This eliminates the need for the big upfront investments usually required to set up a full-fledged office from the very start.

At firststeps@DOZ, companies can choose between a one-month, three-month lease. During this period, they can test the viability of their business plan before they scale up to a full-fledged presence in Dubai Outsource Zone.

The facility offers a ready-to-go, fully serviced office with the latest infrastructure and a package of services that breezes companies through all the administrative procedures involved in starting up. Companies can also take advantage of office support services including access to reception and office services, IP Telephony and messaging services, collection and distribution of incoming mail and meeting and conference facilities with presentation equipment.

All licensing and visa formalities are looked after by the firststeps team, leaving companies free to focus on their business from day one. firststeps also assists with relocation and settling-in support – including hotel or residential arrangements and translation services.